Frequently Asked Questions

We offer a variety of caudex plants ranging from small, perfect for desktops and small spaces, to large, statement pieces for your home or garden. Our sizes include small (up to 4 inches), medium (4 to 8 inches), and large (over 8 inches).

Yes, at Caudex Paradise, we provide photos of the actual plants available for purchase. You can select your favorite based on its unique shape and size.

Yes, we ship internationally and work diligently to ensure all necessary documents are obtained for a smooth shipping process. Please be aware that shipping times and costs may vary depending on the destination.

We provide a phytosanitary certificate, Citees Permit  and any additional required documentation to ensure your caudex plant complies with international shipping regulations and local laws.

If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not yet been dispatched.

Please report lost or stolen packages to us within a certain time frame after the expected delivery date, and we will assist you in filing a claim with the carrier.

Our caudex plants are carefully packaged using specialized materials to ensure they are stable, secure, and arrive in excellent condition. We take extra precautions to protect the delicate caudex during transit.

We offer a satisfaction guarantee. If your plant arrives damaged or you are not satisfied with your purchase, please contact us within 48 hours of delivery to arrange a return or exchange.

We welcome plant enthusiasts to visit our nursery by appointment. Please contact us to schedule a visit and experience the beauty of our caudex collection in person.

Expedited shipping options may be available for faster delivery. International shipping times vary based on the destination. Max 5 to 14 days 

If your order hasn’t arrived as expected, please check the tracking information for any updates. If the package is marked as delivered but you haven’t received it, or if there are no recent tracking updates, please contact us for assistance.

If you pay Yes it will be insured